• We will maintain a sanitary environment for all boarded pets.
• We will provide vigilant supervision of all boarded pets by competent, conscientious personnel and will respond appropriately to any sign of distress or emergency.
• We will provide individual water containers and clean water each boarded pet.
• We will provide an adequate and proper diet to each boarded pet.
• We will seek veterinary assistance whenever appropriate, the choice of veterinarian to be governed by kennel policy, as explained during check-in.
• We will require proper immunizations for all boarders, as specified in our pre-entry procedures.
• We will administer owner-provided or veterinary-prescribed medication in accordance with instructions.
• We will take appropriate measures to control parasites within the kennel environment.
• We will maintain temperatures within healthful limits, and will take appropriate precautions to protect animals which have special temperature requirements.
• We will provide protection from the elements and from excessive exposure to the sun to all boarded pets.
• We will provide adequate ventilation to minimize possible exposure to harmful bacteria or viruses.
• We will provide comfortable levels of light in all boarding areas.
• We will provide individual sleeping areas which are large enough to accommodate normal postural movements.
• We will provide adequate exercise opportunities in areas which are safe, secure, clean and large enough for each boarded pet to exercise properly.

• We will deal honestly, fairly and respectfully with the public, and will put the welfare of our boarders and service to our customers above personal gain.
• We will honor our commitments to our customers, whether they are made in our advertising, or in person, and will avoid inaccurate or misleading claims about the care which we provide.
• We will respect the confidential nature of our kennel/client relationship, and will not release client information to unauthorized individuals.
• We will strive to maintain and advance the professional competence of our staff by taking advantage of the educational opportunities available to us.
• We will endeavor to resolve any disputes which might arise in a fair, amicable and professional manner.